Refund policy

90-Day Money-Back Guarantee

We’re confident you’ll love ZenCell™, but if for any reason you’re not in love or you’re not completely satisfied, we’ll exchange or refund those products, subject to the following conditions:

How It Works

• You have 90 days from the date of purchase to request a refund.
• We receive the goods within 90 days of the of the purchase date.
• Simply contact our customer care team with your order details.
• You will be asked to return the product so we can continue improving ZenCell™.
• Once we receive your request (and the product), we’ll process your refund to your original payment method within 5–10 business days.

What’s Covered

• This guarantee applies to all purchases made directly through our website.
• Refunds and exchanges will not include the cost of shipping
• Costs of return shipping is at the customer’s expense
• Costs are refunded only on faulty items

Your Rights Under Australian Law

Our 90-Day Money-Back Guarantee is in addition to your rights under the Australian Consumer Law. You are entitled to a replacement, repair, or refund for a major failure and to compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.

Easy, Hassle-Free Returns

We want this to be simple and stress-free. If you’re not happy, just let us know, no hoops, no headaches.